How can I reach Gloamport support or report abuse?

What makes a support email quick to answer?

Say which VPS and show the problem, so support can act without a first round of questions. Include:

• the IP address of the VPS, its city and its image, for example Debian 13 in Bucharest;
• the exact error, pasted and not retyped, such as Permission denied (publickey) or Connection timed out;
• the time it happened, in UTC;
• what you already tried: a reboot from the dashboard, another key, another network.

One problem per message keeps the thread easy to follow.

What must never appear in a message?

The account number, the root password and the private SSH key. Each of them alone is enough to take over your account or your VPS. The public half of an SSH key, the file ending in .pub, is safe to paste.

If a secret slipped into a message, change it at once: run passwd for the root password, or replace the key in ~/.ssh/authorized_keys.

How do I report abuse coming from a Gloamport IP address?

Write to [email protected], not to support, with enough detail to find the VPS and see what it did. Include:

• the Gloamport IP address and, if you know it, the port;
• the date and time of each event, in UTC;
• the kind of abuse: spam, phishing, malware, a botnet controller, an attack, a scan or a brute-force attempt;
• evidence such as log lines, full mail headers, URLs or a packet capture;
• an address where a reply can reach you.

The banned uses are listed in the acceptable-use policy, which also explains how reports are read.

I lost my account number. Can support give it back?

Only through an email address you added beforehand. Write the account number down somewhere safe: it is the one key to the account. With an email on file, a forgotten number can be sent to that address; without one, nobody at Gloamport can bring it back.

If no email is on the account, writing to support will not help: the account was opened without proof of who you are, so nothing could show that it is yours. Keep the number in a password manager, and add an email in the dashboard if you want a way back.

Is there a phone number or a chat?

No. Gloamport answers by email only, from the two addresses on this page. It runs no phone line and no chat account. Anyone who writes to you as Gloamport from somewhere else is not us, so do not pay or sign in through a link they send.

Where are answers already written?

Many questions are settled before you write:

• plans, terms and prices: pricing;
• payment, delivery and how a VPS is built: the FAQ and how it works;
• credits for days lost and the minimum top-up: the refund policy;
• what is recorded about you: the privacy policy;
• renewals, suspension and the end of a term: the terms of service.