Quick answer
Does Gloamport refund a VPS?
Gloamport returns days to your balance when a VPS cannot be built, or goes down and support cannot bring it back: each day out of service is credited, and the balance never expires. Top-ups are not paid back out in crypto unless a law requires it, except the part sent only to reach the minimum top-up, returned on request within 30 days.
1. The rule in one paragraph
If a VPS cannot be built, or goes down and support cannot restore it, each day it was out of service goes back to your balance. The balance never expires. Top-ups are not paid back out unless a law requires it, except the part paid only to reach the minimum top-up, which is returned on request in USDT or USDC within 30 days of payment if it is still unspent.
2. When days return to your balance
Two cases qualify:
- The VPS cannot be built. Nothing is created and the full price of the order stays on your balance.
- The VPS goes down and support cannot restore it. Each day it was out of service is credited.
In both cases the days are added to your balance once support has confirmed the outage. Report it quickly to [email protected] with the IP address of the VPS and the time, in UTC, when the trouble began; the contact page lists what helps.
3. What a day is worth
A day is worth the price of the term you paid divided by the number of days in that term: 30 for 1 month, 91 for 3 months, 182 for 6 months and 365 for 12 months. Because a longer term is already discounted, a day on a 12-month term is worth less than a day on a 1-month term.
For example, a VPS on a 1-month term of $10.50 that is down for 3 days gets 3 thirtieths of that price back. The price of every term is on the pricing page.
4. Where a credit goes
Credits go to your prepaid balance and are available for any renewal or new VPS. Credit on your balance does not expire and renews any of your VPS. When a top-up is only made to reach the minimum, the unspent part comes back on request within 30 days of payment, in USDT or USDC. The rest of a balance is not paid out unless the law requires it. The balance never expires, so there is no deadline to spend it.
5. Can money come back in crypto?
Mostly no. A top-up is not paid back out unless a law requires it. One exception exists: the part of a top-up paid only to reach the minimum of $25 is returned on request, in USDT or USDC, within 30 days of payment, if it is still unspent.
The return is sent to an address you give us. Because Monero keeps a payment off the public record, but not out of your account: Gloamport still links your orders, the IP addresses of your VPS and the transaction ID you declare to your account number, a return in USDT or USDC leaves a public trail on a transparent ledger.
6. How to ask
Write to [email protected] and name the VPS by its IP address and city, say which case applies, and give the dates. Never put your account number, root password or private SSH key in a message: Nobody from our team will ever ask for your account number, your root password or your private SSH key, by email or in a chat. A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules.
7. What does not qualify
- Unused days on a VPS you delete yourself, or that you reinstall.
- Days left on a VPS suspended for breaking the acceptable-use policy.
- Data lost to a reinstall, a deletion or the end of the 7-day hold; No plan includes backups: keep your own copy of anything you cannot lose.
- A change of mind about plan, term or city after the VPS was delivered.
- Network fees, and the cost of a payment sent on the wrong network or to a wrong address.
- Money from an address on a sanctions list, which is never credited.
8. Chargebacks
A crypto payment is final once it is confirmed on the blockchain, and there is no card network to reverse it. No card is used at Gloamport, so a refund can only happen under this policy.
9. Changes
A change to this policy is dated at the top. An order already paid is handled under the version in force on the day of payment.