Quick answer
Where do I find help for a Gloamport VPS?
Gloamport's help center answers the 6 questions that come up between paying and running a VPS: topping up in crypto, setup time, a payment not credited, refunds, reboots and reinstalls, and a lost account number. Each page follows the real client area, step by step. For anything else, open a ticket from the dashboard.
In brief
- Paying: minimum top-up $25, rate locked 30 minutes, BTC, USDT, USDC, ETH, SOL, LTC, XMR.
- Setup: a person builds the VPS within 1 hour of the confirmed payment; the paid days start when it is ready.
- Refunds: to the balance, which never expires; only the minimum top-up remainder is paid out, within 30 days.
- Access: the 16-digit account number is the login; without an email on file it cannot be recovered.
- Support: tickets in the client area; A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules.
Which help page answers your question?
| Your question | Help page | Key figure |
|---|---|---|
| How do I add crypto to my balance? | Top up with crypto | $25 minimum, 30-minute rate lock |
| When will my VPS run, and how do I log in? | When is my VPS ready? | 1 hour at most after confirmation |
| My payment has not arrived | Payment not credited | 10 confirmations for Monero |
| Can I get my money back? | Refunds | 30 days for the minimum top-up remainder |
| How do I reboot or reinstall? | Reboot or reinstall | 5 Linux images |
| I lost my account number | Lost account number | 16 digits; recovery by email only |
What are the numbers to remember?
Five figures cover most questions: $25, 30 minutes, 10 confirmations, 1 hour and 7 days.
- $25: the smallest top-up the client area accepts.
- 30 minutes: how long the crypto amount stays locked on the payment step.
- 10 confirmations: what a Monero payment needs before it is credited, about 20 minutes; Bitcoin needs 2, USDT on Tron 20.
- 1 hour: the most a person takes to build a VPS after the payment is confirmed.
- 7 days: how long the disk of a VPS that was not renewed is kept before it is wiped.
According to Gloamport's survey of 10 November 2026, 26 of 42 active crypto VPS hosts accepted Monero; Gloamport is built around that coin, and the help pages give its figures first.
How do you reach Gloamport support?
Open a ticket from Support in the client area, or write to [email protected]. A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules. A ticket stays attached to your account, so you do not need to give an email.
Include what lets the team find your case without asking who you are: the top-up reference and the transaction ID for a payment, the server ID for a VPS. To report a server that breaks the rules, write to [email protected] with its IP address, the time in UTC and what happened.
Do you need an account to get help?
No: the help pages, the FAQ and How does Gloamport work? are public, and the support address accepts email from anyone. A ticket needs an account, because it is tied to it. Before ordering, the price rules are on How much does a Gloamport VPS cost?.
Help center: common questions
Does Gloamport have live chat?
No. Gloamport answers by ticket in the client area and by email; A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules.
Will support ask for my name or ID?
No. Gloamport identifies a case by its top-up reference, transaction ID or server ID, never by who you are.
Can support log in to my VPS?
Only if you give it a way in. With an SSH key at checkout, only your key opens root; Gloamport never asks for a private key.
Where is the refund policy?
The legal text is on Gloamport's refund policy page; the help page on refunds explains each case with the client area's own steps.
Verdict
- Start with the help page that matches your question: each one gives the real steps and figures of the Gloamport client area.
- Open a ticket with a reference, a transaction ID or a server ID when a page does not solve it; no personal details are needed.
Ready to deploy?
Eight plans from $3.74 a month on 12 months, paid in Monero or other crypto.