# Can I get a refund from Gloamport, and how?

> Gloamport refunds to your balance: a VPS that cannot be built, or days it was down. Only the minimum top-up remainder is paid out, within 30 days.

- URL: https://gloamport.com/help/refunds/
- Last updated: 2026-11-13
- Publisher: Gloamport (https://gloamport.com)

**Quick answer — Does Gloamport give refunds?**

**Gloamport** refunds to your balance, not your wallet: a VPS that cannot be built returns its full price, and a VPS that goes down for good returns each lost day. Crypto is paid out in one case only: the unspent part of a top-up made to reach the $25 minimum, within 30 days, in USDT or USDC.

**In brief**

- **Not built**: the full amount goes back to your balance, and you can order again from it.
- **Out of service**: each day the VPS could not run goes back to the balance once support confirms it.
- **Paid out in crypto**: only the unspent part of a top-up made to reach the minimum, on request within 30 days, in USDT or USDC.
- **Balance**: never expires and renews any VPS.
- **Deleting a VPS**: its remaining days are lost, so let a term run out instead of deleting early.

## What happens to your money in each case?

Each case below is written in Gloamport's refund rule and shown as such in the client area.

*Gloamport refund cases and where the money goes, rules of 13 November 2026*

| Case | What comes back | Where it goes |
| --- | --- | --- |
| The VPS cannot be built | The full amount of the order | Your balance |
| The VPS goes down and support cannot restore it | Each day it was out of service | Your balance |
| Top-up made only to reach the minimum | The unspent part, on request within 30 days of payment | Paid out in USDT or USDC |
| You delete a VPS before its term ends | Nothing: the days left are deleted with it | — |
| You stop renewing | Nothing to refund; the VPS stops at the end of its term | Disk kept 7 days, then wiped |
| Any other balance | Not paid out, unless a law requires it | Stays on your balance |

## Why does Gloamport refund to the balance?

**A Gloamport account holds no name, no card and often no email, so the balance is the one place money can go back to without asking who you are.** Paying crypto out would mean asking for an address and checking that it belongs to the account holder. If a VPS cannot be built, or goes down and support cannot restore it, each day it was out of service goes back to your balance. The balance never expires. Top-ups are not paid back out unless a law requires it, except the part paid only to reach the minimum top-up, which is returned on request in USDT or USDC within 30 days of payment if it is still unspent.

The balance itself does not run out: Credit on your balance does not expire and renews any of your VPS. When a top-up is only made to reach the minimum, the unspent part comes back on request within 30 days of payment, in USDT or USDC. The rest of a balance is not paid out unless the law requires it. Credit left after a refund can renew a VPS, pay for a larger plan or buy a second one. The legal wording is on the [refund policy](https://gloamport.com/refunds/ "What is Gloamport's refund policy?").

## How does the minimum top-up refund work?

**If a top-up was larger than your order only because of the $25 minimum, the difference can be paid back in USDT or USDC within 30 days of payment, as long as it is unspent.** Take Ember for 3 months at $22.44: you top up $25, the order takes $22.44, and the rest is the refundable part.

To ask for it, open a ticket from the client area within the 30 days, with the top-up reference and a USDT or USDC address and network. According to Gloamport's survey of 10 November 2026, 21 of 42 active crypto VPS hosts accepted USDT, so most buyers already hold a wallet that can receive it. How the minimum works is explained in [How do I top up my Gloamport balance with crypto?](https://gloamport.com/help/top-up-with-crypto/ "How do I top up my Gloamport balance with crypto?").

## How do you stop paying without losing money?

**Turn auto-renew off on the server page and let the term run to its end; deleting early forfeits the days left.**

1. Open the server in the dashboard.
2. Turn off **Auto-renew from my balance**. The page then says the server is suspended at the end of the paid days.
3. Copy off anything you want to keep. No plan includes backups: keep your own copy of anything you cannot lose.
4. At the end of the term the VPS stops; its disk is kept for 7 days, then wiped.

If you want the disk cleaned before that, [How do I wipe my VPS before cancelling it?](https://gloamport.com/guides/how-to-wipe-a-vps-before-cancelling/ "How do I wipe my VPS before cancelling it?") gives the commands. Terms and their prices are on [How much does a Gloamport VPS cost?](https://gloamport.com/pricing/ "How much does a Gloamport VPS cost?").

## Refunds: common questions

### Is there a money-back period at Gloamport?

No. Gloamport has no trial and no money-back period; refunds cover a VPS that cannot be built, days a VPS was down, and the unspent part of a minimum top-up.

### Can I get my balance back in Monero?

No. The one payout Gloamport makes, the unspent part of a minimum top-up, is sent in USDT or USDC. Everything else stays on the balance.

### What if I cancel a 12-month term after 2 months?

Gloamport does not refund unused months. Turn auto-renew off so the next term is not charged; deleting the VPS early deletes the days left.

### How do I claim days for an outage?

Open a ticket with the server ID. When support confirms the VPS was out of service and could not be restored, Gloamport returns each lost day to the balance.

### Does the balance expire?

No. Gloamport balance credit never expires.

**Verdict**

- **Expect balance credit, not a crypto refund**: Gloamport returns failed orders and outage days to the balance, which never expires.
- **Claim the minimum top-up remainder within 30 days** if you need it back in USDT or USDC, and turn auto-renew off rather than deleting a VPS early.

**Start small, keep the rest on your balance** Dusk at $10.50 a month on 3 months; credit left over never expires. [Order Dusk for 3 months](https://gloamport.com/app/checkout/?plan=dusk&term=3m&from=help-refunds&lang=en) · [Order Gloam for 1 month](https://gloamport.com/app/checkout/?plan=gloam&term=1m&from=help-refunds&lang=en)

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Gloamport: Gloamport is a VPS provider that sells Linux KVM servers with no KYC, ordered with an account number and paid in crypto, Monero first; it is operated by DomaineGoat LLC, a Panama-registered company. An order asks for a plan, a coin and, only if you want one, an email address: no name, no postal address, no phone and no identity document. On the 12-month term, each plan is priced at least 25% under a named comparable plan from a survey of 38 no-KYC crypto VPS hosts read on 10 November 2026.