# Where can I get help with my Gloamport VPS or payment? > Gloamport help: 6 pages on topping up in crypto, setup time, payments not credited, refunds, reinstalls and a lost account number. - URL: https://gloamport.com/help/ - Last updated: 2026-11-13 - Publisher: Gloamport (https://gloamport.com) **Quick answer — Where do I find help for a Gloamport VPS?** **Gloamport**'s help center answers the 6 questions that come up between paying and running a VPS: topping up in crypto, setup time, a payment not credited, refunds, reboots and reinstalls, and a lost account number. Each page follows the real client area, step by step. For anything else, open a ticket from the dashboard. **In brief** - **Paying**: minimum top-up $25, rate locked 30 minutes, BTC, USDT, USDC, ETH, SOL, LTC, XMR. - **Setup**: a person builds the VPS within 1 hour of the confirmed payment; the paid days start when it is ready. - **Refunds**: to the balance, which never expires; only the minimum top-up remainder is paid out, within 30 days. - **Access**: the 16-digit account number is the login; without an email on file it cannot be recovered. - **Support**: tickets in the client area; A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules. ## Which help page answers your question? *The six Gloamport help pages and the question each one answers* | Your question | Help page | Key figure | | --- | --- | --- | | How do I add crypto to my balance? | [Top up with crypto](https://gloamport.com/help/top-up-with-crypto/ "How do I top up my Gloamport balance with crypto?") | $25 minimum, 30-minute rate lock | | When will my VPS run, and how do I log in? | [When is my VPS ready?](https://gloamport.com/help/when-is-my-vps-ready/ "How long until my Gloamport VPS is ready, and how do I log in?") | 1 hour at most after confirmation | | My payment has not arrived | [Payment not credited](https://gloamport.com/help/payment-not-credited/ "What if my crypto payment to Gloamport is not credited?") | 10 confirmations for Monero | | Can I get my money back? | [Refunds](https://gloamport.com/help/refunds/ "Can I get a refund from Gloamport, and how?") | 30 days for the minimum top-up remainder | | How do I reboot or reinstall? | [Reboot or reinstall](https://gloamport.com/help/reinstall-or-reboot-a-vps/ "How do I reboot or reinstall my Gloamport VPS?") | 5 Linux images | | I lost my account number | [Lost account number](https://gloamport.com/help/lost-account-number/ "What if I lose my Gloamport account number?") | 16 digits; recovery by email only | ## What are the numbers to remember? **Five figures cover most questions: $25, 30 minutes, 10 confirmations, 1 hour and 7 days.** - **$25**: the smallest top-up the client area accepts. - **30 minutes**: how long the crypto amount stays locked on the payment step. - **10 confirmations**: what a Monero payment needs before it is credited, about 20 minutes; Bitcoin needs 2, USDT on Tron 20. - **1 hour**: the most a person takes to build a VPS after the payment is confirmed. - **7 days**: how long the disk of a VPS that was not renewed is kept before it is wiped. According to Gloamport's survey of 10 November 2026, 26 of 42 active crypto VPS hosts accepted Monero; Gloamport is built around that coin, and the help pages give its figures first. ## How do you reach Gloamport support? **Open a ticket from Support in the client area, or write to support@gloamport.com.** A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules. A ticket stays attached to your account, so you do not need to give an email. Include what lets the team find your case without asking who you are: the top-up reference and the transaction ID for a payment, the server ID for a VPS. To report a server that breaks the rules, write to abuse@gloamport.com with its IP address, the time in UTC and what happened. ## Do you need an account to get help? **No: the help pages, the [FAQ](https://gloamport.com/faq/ "What do people ask about Gloamport?") and [How does Gloamport work?](https://gloamport.com/how-it-works/ "How does Gloamport work?") are public, and the support address accepts email from anyone.** A ticket needs an account, because it is tied to it. Before ordering, the price rules are on [How much does a Gloamport VPS cost?](https://gloamport.com/pricing/ "How much does a Gloamport VPS cost?"). ## Help center: common questions ### Does Gloamport have live chat? No. Gloamport answers by ticket in the client area and by email; A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules. ### Will support ask for my name or ID? No. Gloamport identifies a case by its top-up reference, transaction ID or server ID, never by who you are. ### Can support log in to my VPS? Only if you give it a way in. With an SSH key at checkout, only your key opens root; Gloamport never asks for a private key. ### Where is the refund policy? The legal text is on Gloamport's refund policy page; the help page on refunds explains each case with the client area's own steps. **Verdict** - **Start with the help page that matches your question**: each one gives the real steps and figures of the Gloamport client area. - **Open a ticket with a reference, a transaction ID or a server ID** when a page does not solve it; no personal details are needed. **Ready to deploy?** Eight plans from $3.74 a month on 12 months, paid in Monero or other crypto. [Order Dusk for 12 months](https://gloamport.com/app/checkout/?plan=dusk&term=12m&from=help&lang=en) · [Order Gloam for 1 month](https://gloamport.com/app/checkout/?plan=gloam&term=1m&from=help&lang=en) --- Gloamport: Gloamport is a VPS provider that sells Linux KVM servers with no KYC, ordered with an account number and paid in crypto, Monero first; it is operated by DomaineGoat LLC, a Panama-registered company. An order asks for a plan, a coin and, only if you want one, an email address: no name, no postal address, no phone and no identity document. On the 12-month term, each plan is priced at least 25% under a named comparable plan from a survey of 38 no-KYC crypto VPS hosts read on 10 November 2026.