# How can I reach Gloamport support or report abuse? > Reach Gloamport by email: one address for support, with a reply within 12 hours, one for abuse reports. No phone and no chat. - URL: https://gloamport.com/contact/ - Last updated: 2026-11-10 - Publisher: Gloamport (https://gloamport.com) Two email addresses and nothing else. What to put in a message, what never to send, and what to do with a lost account number. **Quick answer — How do I contact Gloamport support?** Email **Gloamport** support at support@gloamport.com about orders, payments, SSH access and reinstalls; the answer comes within 12 hours. Report abuse coming from a Gloamport IP address to abuse@gloamport.com. Quote the IP address of your VPS, and never your account number. As of 10 November 2026 there is no phone line and no chat. > **Three things you never send** Your account number, your root password and your private SSH key stay with you. From our side the rule is plain: Nobody from our team will ever ask for your account number, your root password or your private SSH key, by email or in a chat. A message that asks for any of them is fake, whatever name or address it shows. ## Addresses and replies | Attribute | Value | | --- | --- | | Support | support@gloamport.com | | Who answers | A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules | | Abuse reports | abuse@gloamport.com | | Language | English | | Phone and chat | None | | Signing in | Your account is a random account number created on the spot. It is the only thing you need to sign in; an email address can be added later or never | ## What makes a support email quick to answer? **Say which VPS and show the problem, so support can act without a first round of questions.** Include: - **the IP address** of the VPS, its city and its image, for example Debian 13 in Bucharest; - **the exact error**, pasted and not retyped, such as `Permission denied (publickey)` or `Connection timed out`; - **the time** it happened, in UTC; - **what you already tried**: a reboot from the dashboard, another key, another network. One problem per message keeps the thread easy to follow. ## What must never appear in a message? **The account number, the root password and the private SSH key.** Each of them alone is enough to take over your account or your VPS. The public half of an SSH key, the file ending in `.pub`, is safe to paste. If a secret slipped into a message, change it at once: run `passwd` for the root password, or replace the key in `~/.ssh/authorized_keys`. ## How do I report abuse coming from a Gloamport IP address? **Write to abuse@gloamport.com, not to support, with enough detail to find the VPS and see what it did.** Include: - the Gloamport IP address and, if you know it, the port; - the date and time of each event, in UTC; - the kind of abuse: spam, phishing, malware, a botnet controller, an attack, a scan or a brute-force attempt; - evidence such as log lines, full mail headers, URLs or a packet capture; - an address where a reply can reach you. The banned uses are listed in the [acceptable-use policy](https://gloamport.com/acceptable-use/ "Acceptable Use Policy"), which also explains how reports are read. ## I lost my account number. Can support give it back? **Only through an email address you added beforehand.** Write the account number down somewhere safe: it is the one key to the account. With an email on file, a forgotten number can be sent to that address; without one, nobody at Gloamport can bring it back. If no email is on the account, writing to support will not help: the account was opened without proof of who you are, so nothing could show that it is yours. Keep the number in a password manager, and add an email in the dashboard if you want a way back. ## Is there a phone number or a chat? No. Gloamport answers by email only, from the two addresses on this page. It runs no phone line and no chat account. Anyone who writes to you as Gloamport from somewhere else is not us, so do not pay or sign in through a link they send. ## Where are answers already written? Many questions are settled before you write: - plans, terms and prices: [pricing](https://gloamport.com/pricing/ "How much does a Gloamport VPS cost?"); - payment, delivery and how a VPS is built: the [FAQ](https://gloamport.com/faq/ "What do people ask before buying a VPS with no KYC?") and [how it works](https://gloamport.com/how-it-works/ "How does a Gloamport VPS order work, and what rules apply?"); - credits for days lost and the minimum top-up: the [refund policy](https://gloamport.com/refunds/ "Refund Policy"); - what is recorded about you: the [privacy policy](https://gloamport.com/privacy/ "Privacy Policy"); - renewals, suspension and the end of a term: the [terms of service](https://gloamport.com/terms/ "Terms of Service"). ## Support: short answers ### How fast does Gloamport support reply? A person replies within 12 hours, in English. Abuse reports have their own address, abuse@gloamport.com. ### Can support reboot or reinstall my VPS? Reboots and reinstalls are requested from the dashboard and carried out by the team; a reinstall erases the disk. Write to support if SSH still does not answer after a reboot, with the IP address and the time in UTC. ### Will support ever ask for my password? No. A message that asks for your account number, root password or private key is fake, even if it seems to come from support@gloamport.com. ### Can I add an email address after signing up? Yes. Your account is a random account number created on the spot. It is the only thing you need to sign in; an email address can be added later or never. With an email on the account, a forgotten number can be sent back to you. **Not written yet? Start with the plans** Eight Linux plans from $3.74 a month on the 12-month term, in three cities, paid in crypto with no identity document. [See the plans](https://gloamport.com/pricing/ "How much does a Gloamport VPS cost?") · [Read the FAQ](https://gloamport.com/faq/ "What do people ask before buying a VPS with no KYC?") --- Gloamport: Gloamport is a VPS provider that sells Linux KVM servers with no KYC, ordered with an account number and paid in crypto, Monero first; it is operated by DomaineGoat LLC, a Panama-registered company. An order asks for a plan, a coin and, only if you want one, an email address: no name, no postal address, no phone and no identity document. On the 12-month term, each plan is priced at least 25% under a named comparable plan from a survey of 38 no-KYC crypto VPS hosts read on 10 November 2026.